Last Update: September 20, 2024

Hidden Sidewalks GK ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of the personal data you provide while using our services and websites ("Sites"). This Privacy Policy outlines how we collect, use, and protect your information in compliance with applicable privacy laws and regulations. By using the Sites or purchasing our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect and process personal data necessary to provide our services and ensure the best possible customer experience. This includes the following categories of information:

• Personal Identification Information. When you book a tour, we collect your full name, email address, phone number, and any other identification details required for booking and communicating with you. If booking on behalf of others, you may also provide the same information for your companions.

• Payment Information. We collect your payment details, such as credit or debit card numbers, billing address, and other necessary information, to process your bookings. Payment details are processed through secure gateways; we do not store your complete credit card information.

• Tour Preferences & Special Requirements. To tailor your experience, we may collect details such as your tour preferences, dietary restrictions, allergies, or mobility requirements. This information helps us ensure your safety and provide personalized service, especially when food or physical activity is involved.

• Communication Records. If you contact us through email, social media, or any messaging platform, we may collect and store copies of the messages, including attachments, to assist with customer service inquiries or booking issues.

• Cookies and Tracking Information: Although we do not track user behaviors, our Sites use essential cookies to maintain functionality, security, and payment processing. These cookies store session data, login information, and site preferences.

2. How We Use Your Information

We use the personal information we collect for the following purposes, ensuring your privacy is respected at all times:

• Booking processing and confirmation. Your personal identification information and payment details are used to facilitate and confirm your bookings. We also use your email and/or phone number to send booking confirmations, receipts, and important updates regarding your tour.

• Communicating with you. We use your contact information to communicate important details about your booking, such as meeting points, schedule changes, or any other necessary updates.

• Improving our services. Technical data helps us optimize our Sites for better performance and security. Cookies enable us to keep your session active, track secure payments, and remember your preferences during your visit.

• Compliance and legal obligations. In some cases, we may use your data to comply with applicable laws, legal requests, and government regulations.

• Fraud detection and security. We use the data collected during the booking process to verify the authenticity of transactions, detect fraud, and ensure the security of our Sites and payment systems.

​We will never sell your personal information with third parties for marketing purposes.

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3. Third-Party Data Sharing

We share your personal data with third-party platforms or service providers in the following scenarios:

• Booking platforms. If you book through third-party platforms, the information you provide will be shared with these platforms and handled by their respective privacy policies.

• Payment processors. For bookings made on our Sites, your payment information will be processed through secure links provided by trusted third-party payment processors.

• Social media platforms. If you interact with our social media accounts, some data may be shared or collected according to the privacy policies of those platforms.

​We will not sell, lease or trade your personal information to any other third parties without your consent.

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4. Cookies Policy

Our Sites use cookies to enhance user experience and provide essential website functions. Cookies are small files stored on your device that help us improve website performance. By using the Sites, you agree to the use of cookies. We follow the applicable cookie regulations and allow users to manage their preferences, including consenting to or opting out of non-essential cookies. Essential cookies are necessary for core website functions such as security, authentication, and payments. You may modify your cookie preferences via your browser settings at any time. However, disabling essential cookies may affect your ability to use our services fully.

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5. User Rights

You have the right to access, modify, or delete the personal information we hold about you. To request access or changes to your data, please contact us via email at info@hiddensidewalks.com. Please note that requests to delete or modify your information may affect your ability to participate in scheduled tours or receive services.

6. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on our website, and the date of the latest revision will be indicated at the top of the policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.